KB #1038
«Invalid username or password» when sign in to Cloudberry Backup client received from service provider?
Product: CloudBerry Backup
Versions: 4.7 and later
Product type: Online (Managed Backup Service)
Platform: Windows, Linux, Mac OS X
Created at: Aug 1, 2016
Updated at: Aug 1, 2016
Author:
Problem
When trying to sign in to Cloudberry Backup client downloaded from MBS getting the following error:
This is because the username and password are taken from Admin section rather Users. However there might be username or password mistype (double check your data).
Resolution
All users for Cloudberry Backup clients should be either created or approved (when using AD bridge) through «Users» section pictured below.
