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KB #1029

Error: License not verified! product can't backup now

Product: CloudBerry Backup

Versions: 1.7 and later

Product type: Online (Managed Backup Service)

Platform: Linux,

Created at: Jul 1, 2016

Updated at: Jul 1, 2016

Author:

Problem

CloudBerry Backup for Linux comes with command line interface (CLI) what allows customer to configure file level backup for Linux content (i.e. files & directories). CLI is very powerful tool operate entire backup ecosystem (i.e. configure account, configure license, create plans, manage plans, - actually all what is possible through regular GUI of CloudBerry Lab for Linux with Graphic interface). Managed backup edition (the one which you obtain from MBS) needs to be linked to certain user first and then - activated. So if you missed the fist step and trying to activate your license you are going to see the following error message:

Error: License not verified! Product can't backup now

Resolution

In order to resolve the issue you need to go through the following steps:

  • Linked your copy of downloaded (from MBS) to existing user;
  • Activate either commercial or trial license.
$ cbb addAccount -e your.email@domain.com -p Password -ssl yes|no

This will link your software to appropriate account in MBS. Next step is to activate license.

If you have commercial license (recently purchased or want to reused released license):

$ cbb activateLicense -e your.email@domain.com -k <license_key>

or request 15 days trial:

cbb activateLicense -e your.email@domain.com -t